Refund Policy
Policy Overview
This Refund Policy sets out the conditions under which a participant may be eligible for a refund of programme fees paid to EncryptEdge Labs. This policy is governed by UK consumer protection law and applies to all paid enrolments in the Internship Programme.
| Policy Title | Intern Programme Refund Policy |
| Applies To | All paid participants enrolled in the EncryptEdge Labs Cybersecurity Internship Programme |
| Effective From | Cohort EEL-2026-06-INT-C07 |
| Last Reviewed | 2026 · Subject to update by Programme Director |
| Contact | [email protected] |
| Governing Law | England and Wales |
This Refund Policy has been confirmed and approved by the Programme Director for Cohort 7. The conditions below are final and applicable from the programme commencement date. Participants are encouraged to read this policy carefully before enrolling.
Refund Eligibility Conditions
If EncryptEdge Labs cancels a cohort or programme before it commences, all participants will receive a full refund of fees paid. This does not apply to individual track cancellations where alternative tracks are made available.
Participants who withdraw before the official programme start date are entitled to a full refund, provided written notice is submitted to [email protected] at least 48 hours before commencement.
Participants who withdraw during Week 1 and have not submitted any programme tasks or assessments are entitled to a full refund upon written request.
Participants who withdraw during Week 1 and have submitted at least one task or assessment are entitled to a 50% refund upon written request.
No refund is available for voluntary withdrawal from Week 2 onwards, regardless of the reason, unless an approved Leave of Absence subsequently converts to a full withdrawal under exceptional circumstances reviewed by the Programme Director.
No refund is available where a participant has been removed from the programme for academic integrity violations, responsible computing breaches, or conduct violations, at any point during the programme.
No refund is available to participants who complete the programme but do not receive credentials due to failure to meet the minimum performance threshold.
How to Request a Refund
Submit a written refund request to [email protected] with the subject line: Refund Request — [Your Full Name] — [Programme Name]
Include your full name, registered email address, reason for the request, and any supporting documentation where applicable.
EncryptEdge Labs will acknowledge your request within 3 business days.
A decision will be issued in writing within 14 calendar days of receiving all required information.
Approved refunds will be processed within 10 business days of the decision, to the original payment method where possible.
Refund decisions may be appealed via the grievance procedure in Section 13 of Intern Handbook. All appeals must be submitted within 5 business days of the refund decision.
Legal Basis and Consumer Rights
EncryptEdge Labs Limited is a UK-registered company (Co. No. 15830711). Nothing in this Refund Policy limits or excludes rights that participants have under applicable UK consumer protection legislation, including the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013, where those rights apply.
If you believe your statutory consumer rights have not been respected, you may contact Citizens Advice (www.citizensadvice.org.uk) or the Competition and Markets Authority (CMA). EncryptEdge Labs will engage in good-faith mediation for any unresolved dispute.
This Refund Policy reflects the confirmed terms for the EncryptEdge Labs Cybersecurity Internship Programme. EncryptEdge Labs reserves the right to amend this policy for future cohorts with reasonable notice. Nothing in this policy limits your statutory rights under applicable UK consumer protection legislation.
Contact Us
If you have any questions or concerns regarding this Refund Policy, please contact us at [email protected].
EncryptEdge Labs Limited — Company No. 15830711 · Governing Law: England and Wales