Refund Policy

This policy applies to fees paid directly to EncryptEdge Labs Limited for an internship programme or related participant service. It does not apply to the free Portfolio Track or charges made independently by a third party.

Online service contracts may include a statutory cancellation period. If a participant expressly asks for service to begin during that period, a lawful proportionate charge may apply for service already supplied. See GOV.UK distance-selling guidance.

Voluntary withdrawal from Week 2 onward, removal for proven academic-integrity or conduct violations, or failure to meet published completion criteria is not normally refundable. This does not affect a remedy for breach of contract, a materially defective service, misdescription, or another statutory right.

• Fees are charged in the currency and amount displayed or confirmed before payment.
• A payment provider may conduct fraud, identity, sanctions, or authorisation checks under its own terms and privacy notice.
• We do not add a refund fee. Banks, card issuers, currency providers, or intermediary services may apply their own conversion or receiving charges.
• Unless law requires otherwise, a refund cannot exceed the amount actually received for the affected service.
• Promotional discounts reduce the refundable amount proportionately; a refund does not convert a discounted purchase into a full-price credit.

Where law permits a deduction for service supplied before cancellation, the amount will be calculated transparently and proportionately by reference to the agreed total price and the value of access or services actually provided.

Relevant service may include completed onboarding, activated platform or lab access, delivered mentor review, assessed submissions, or other individually supplied benefits. We will not use an arbitrary penalty or charge for a service that was not provided.

A transfer or deferral is not automatic. A participant should request it before the affected cohort begins or as soon as the relevant circumstances arise.

• Approval depends on capacity, track availability, programme compatibility, payment status, and conduct standing.
• Normally one approved transfer or deferral is permitted per paid enrolment unless exceptional circumstances justify another arrangement.
• Previously completed work may be carried forward only where the curriculum and assessment remain equivalent.
• A transfer to a higher-priced service may require the difference; a lower-priced transfer will be handled fairly under the confirmed arrangement and applicable law.
• Accepting a transfer or deferral does not remove a statutory right that has already arisen.

We may consider a refund, credit, pause, or deferral outside the standard rules where documented circumstances materially prevent participation. Examples may include serious illness, bereavement, disability-related barriers, significant caring responsibilities, displacement, or another event beyond reasonable control.

Evidence should be proportionate and limited to what is necessary. Sensitive information will be handled under the Privacy Policy. An exceptional decision is fact-specific and does not create an automatic precedent.

1. 1. Submit the request.

   Email [email protected] with subject: Refund Request - Full Name - Programme. The Contact page provides safe billing-enquiry guidance.

2. 2. Include essential details.

   Provide the registered email, programme and cohort, transaction reference, withdrawal date, requested outcome, and limited supporting evidence where relevant.

3. 3. Review.

   We aim to acknowledge within 3 business days and issue a written decision within 14 calendar days after receiving the information reasonably needed.

• Approved refunds are normally initiated within 10 business days of the written decision, or sooner where legislation requires.
• Refunds normally return to the original payment method to reduce fraud and money-laundering risk.
• If the original method is unavailable, we may request evidence and agree a secure alternative in the payer's name.
• Bank, issuer, payment-provider, weekend, holiday, or cross-border processing time is outside our direct control after a refund is initiated.
• We provide confirmation or a transaction reference where available.

A chargeback is a card-issuer process and is not a substitute for contacting us about an ordinary refund or service concern. Before raising one, please give us a reasonable opportunity to investigate, unless the transaction is unauthorised or urgent issuer action is necessary.

We may provide the payment provider or card issuer with relevant enrolment, access, communication, delivery, refund, and acceptance records to respond truthfully to a dispute. We will not retaliate against a participant for exercising a genuine legal or payment-card right. Fraudulent or knowingly duplicate recovery attempts may lead to account restriction and recovery action.

Government guidance explains common chargeback circumstances in GOV.UK payment obligations.

If you disagree with a refund decision, email [email protected] within 5 business days, identify the decision, explain the disputed facts or policy interpretation, and attach relevant evidence.

• Where reasonably practicable, an appeal is reviewed by someone not responsible for the initial decision.
• We aim to acknowledge an appeal within 3 business days and provide a written outcome within 14 calendar days after receiving necessary information.
• The outcome will explain whether the original decision is upheld, varied, or returned for reconsideration.
• This internal process does not prevent a bank dispute, court claim, regulator complaint, or other statutory remedy.

UK consumers can obtain independent guidance through GOV.UK consumer rights and Citizens Advice.